Resume

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WORK EXPERIENCE

TSYS (September 2017 – Current)

Instructional Designer and Trainer

  • Creation, maintenance, and facilitation of Operations systems and processes training
  • Design and develop engaging training sessions and all ancillary materials such as participant and facilitator guides, job-aids, reference guides, videos, etc.
  • Execute onboarding program for all new hires
  • Design and facilitate webinars for trainees across multiple sites
  • Facilitate multiple multi-day trainings to new and existing employees
  • Perform needs analysis for departments seeking training solutions
  • Collaborate with cross-functional teams and build relationships with SMEs
  • Evaluate effectiveness of training solutions through assessment creation and analysis

EMPLOYERS COUNCIL (June 2016 – September 2017)

Data Maintenance Coordinator

  • Designed and developed systems and processes trainings
  • Facilitated classroom and one-on-one education for employees
  • Updated and maintained the company-wide CRM database
  • Provided web support and customer service to staff and council members

UNIVERSITY OF COLORADO (March 2014 – May 2016)

Teaching Assistant, School of Education                                                                      

  • Assisted the instructor and trained multiple “Becoming a Leader” courses
  • Facilitated group discussion and promoted an open, active-learning environment
  • Assessed student participation and understanding of content
  • Administrative tasks like grading assignments, recording participation, and monitoring attendance

Resident Advisor, Residence Life                                                                     

  • Supervised and assisted approximately 25 students living in the residence halls
  • Helped residents connect, grow, and succeed at the university by building community, enforcing policy, and developing personal relationships            

Student Assistant, Residence Life

  • Assisted with Residence Life hiring and worked with eRezLife online hiring and job posting system
  • Worked cross-functionally with various staff members on the hiring process and potential candidates

ALLIANCE DATA (October 2011 – August 2013)

New Accounts and Authorizations Representative

  • Responsible for accurate data entry and compliance of customer information
  • Performed customer service calls, creating new customer accounts and adjusting existing ones

Education

UNIVERSITY OF COLORADO DENVER

Pursuing MA in Information & Learning Technologies with an emphasis in Adult Learning & Instructional Design

UNIVERSITY OF COLORADO BOULDER

Graduated May 2016 – Cum Laude

  • Major: Communication
  • Minor: Business
  • Minor: Leadership Studies

Undergraduate Thesis: Communicative Social Justice Training for Resident Advisors


Awards & Certifications

Associate Professional in Human Resources (aPHR)

Human Resources Certification Institute

Employment Law Certificate

Mountain States Employers Council

Jerry Ferguson Outstanding Service Award,2014-2015

Awarded for excellency in Resident Advisor leadership capacities and other services within the community

Darley Hall Community Developer Award,April 2015

Outstanding achievement in developing a community within a residence hall

Executive Board Member “Of the Month” Campus Winning Award,September 2015                            Received for successful execution of NRHH Inductions as the VP of Recruitment and Scholastics


Community Involvement

ADAMS 12 DISTRICT ACCOUNTABILITY COMMITTEE (August 2018 – Current)

Active Member

Two-year term to evaluate the educational needs of K-12 students in the Adams 12 school district


ADAMS 12 FIVE STAR LEADERSHIP ACADEMY (September 2017 – May 2018)

Previous Member

Advocate for public education for the Adams 12 school district


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