In July 2019 it was announced that my organization would be merging with another company in a few short months. The news was surprising and changes began happening very quickly. Though the expectation was “business as usual” my team was told that a new contact center would be launching in August 2019 and that training would need to be prepared. This report analyzes the feedback that was received after the quick launch of new course curriculum in a new location.

You can review the report below.

The below infographic was also created to summarize my findings.

The infographic can be downloaded below.